Wednesday, April 18, 2007

Pulling out the big guns.

Cheating cheating cheating. I love cheating. This is supposed to be the place I practice, but instead today I'm just going to give you a dose of something I've done before. Mostly it's a trick so I can reaffirm the idea that I may have once been halfway good at this kind of thing. I've also learned somewhere along the way to "lead with your best stuff". If you don't get people hooked early, then no one will be around to see the good stuff.
Unfortunately, as far as I'm concerned this is my good stuff. My only good stuff. But hey I should let you decide if you like it or not.
This will be long for a blog posting, short for a short story. Sit closer, let your eyes bask in the glowing screen and behold: Something I wrote a long time ago that kinda doesn't suck.

Empty Rooms

They don’t board up houses they way they used to. The door on its flaking hinges only holds its secrets by the philosophical meaning of door. No Physical obstruction would stop anyone from entering. Just a closed door hiding cold rooms. The sentinel portal who is as strong and protective as the day it was installed. Who’s only sign of time passing is a fourth coat of paint and the dent in the left door-jam where the wheel of the nuptial couch grazed it. That persistent door where every morning Mr. Havsham walked out with a thermos and lunch box and his pristine hat. Where very day Mrs. Havsham kissed him good-bye and retired to the kitchen where she read the paper and drank virgin coffee until it was time for her college Psychology class. The kitchen where dishes piled in the sink to be to be washed and stacked every other evening by the serene couple. Where the microwave worked harder the oven and TV dinners prevailed unless they had time to cook. Although there was no television they would reside in the living room where they would read or talk or listen to the radio or go dancing or cinemaing. Then walk down the hall to the nuptial bathroom where they would take turns brushing their teeth then out the second door to the master/mistress bedroom and turn out the lights and Mr. Havsham would wake up to piss in the middle of the night then stumble back to bed and throw his arm over the unconscious Mrs. Havsham until the alarm bell rang them awake to start the next day as the last.

To look through the smudged windows only reveals the vastness of absence in the house. There’s not even fading sharp-edged lines where the furniture once stood in the living room. The cramped kitchen through the back door is hollow and grey, no food stains or fruit bowls anymore. Heavy curtains drawn refuse insight to the empty bedrooms. The only signs of use in the ivy-grown back yard are the wooden rows where Mrs. Havsham would grow marigolds and white roses and four concrete holes that anchored the aluminum swing-set where Little Billy and his school buddies would swing as high as they could on warm sunny days and see how far they could jump onto the grass. Even the pole they implanted where they used to tether Noisy Pete has been fallen and cocooned by grass. In the front lawn thistles and ivy have stormed the snap-dragons and bougainvilleas that she would trim and dote on before studying Psychology until Little Billy came home from school and she would make him do his reading/writing/arithmetic at the table for an house then he could go be a robber in the neighborhood games of cops-and-robbers while she read on the same chair that Mr. Havsham sat when he returned through the monolithic door and relieved his feet from the black shoes and hung his service hat on the coat rack. He would kiss her hello and pat Little Billy on the head and change into a white tee-shirt and slacks and sit on her reading chair and watch the new color TV set and won’t you bring me a tv dinner honey. She brought them fresh TV dinners with the foil torn off and nursed Baby Jenny in the mistress/master bedroom and wrote term papers until the TV was over and Mr. Havsham tucked in Little Billy and read him Reader’s Digest abridged Melville and Hemingway and turned out the lights, brushed his teeth in the nuptial bathroom and drew the shades in the master/mistress bedroom.

Mornings the sun even now burns through the dirt on the front window where Mrs. Havsham would watch Mr. Havsham pull away and worry would he come home safe again and make Little Billy eat his oatmeal before school and nurse Baby Jenny before daycare and walk to the college for capstone meetings and counseling undergraduates. Then back to the kitchen with Baby Jenny in one arm, a glass of milk for Little Billy when he returned from school in the other. Then an hour at reading/writing/arithmetic oh mother did you see the picture i drew in class today, why yes its lovely but why so many gravestones? And while Mrs. Havsham boiled eggs for lunches and put the TV dinners on the counter to thaw Little Billy commanded straight rows of classmates to play Army in the back yard and Noisy Pete yapped and yapped and don’t throw dirt clods children it only makes him bark more. Mr. Havsham would purr into the driveway and throw open the sturdy door to her smile and Baby Jenny cries and can’t she stay quiet even when she’s happy? He changed into slacks and slippers and smoked a pipe and read the paper and Little Billy came home after this mother’s call with mud on his face tracking dirt on the kitchen floor; little billy go wash up this minute before dinner and no tv tonight because it’s a school night and you haven’t done all your homework. Then they all do dishes with water-bucket efficiency and read/talk/watch until its time for Little Billy to brush his teeth and pray that he lives one more night like all children do and they retire to the mistress/master bedroom which is the only room in the lonely house with a lock on it since one night when Little Billy ran screaming from a nightmare of bones and darkness and saw Daddy on the bed in leather and Mommy wearing a cucumber-sized phallus on her hips and um.. er.. well. son it’s like this you see.. and Mommy’s crying in the bathroom and Baby Jenny’s screaming and let’s just all go to bed and forget about it in the morning.

The shaken house won’t tell these things even if asked. The new carpet won’t show the wear where Mrs. Havsham paced by the window after he clipped his badge on his chest kissed goodbye and swung open the gate-like door thermos and pail in one hand, pristine hat tucked under his jacket against the rain with the other, thinking please god let him come home today, or the dust skirt from the bed in Little Billy’s room where it sat for years over the bloodstain after he cut himself with a kitchen knife and wailing all the way to the hospital, it’s all right ma’am/sir it wasn’t deep just ugly and well dear if maybe you were home more often with the kids this kind of thing wouldn’t happen and don’t give me that patriarchal oppressive bullshit Mrs. Havsham shouted while Baby Jenny hid behind her blouse suckling obliviously. Back through the horrific door with bandages and sponges and damn it this won’t come out and damn it it’s getting late so put the kids to bed and damn it when will baby jenny be able to sleep through the night. But Sundays is church so they’ll put on they’re whites clothes and blame Noisy Pete who will bark his own acquittal from the immaculate yard while none of them lay any sins before god who won’t ask for any and return through the indifferent door for Pythagreanistic cheese sandwiches and Little Billy’ll lead his Reich down the street to onslaught empty-lot weeds, emulating the endgame ward of the living room while Baby Jenny doesn’t nap but waits until nightfall to wake with endless crying and it’s your turn to feed her there isn’t a bottle prepared so you’ll have to do it again this time and i know i prepared a bottle but it isn’t there now but i made one but it isn’t there until the stars’ sand-dance lures them all to sleep again.

In the coldness of the night the empty house is dry and peaceful, unhaunted by poltergeists or spirits despite it’s accessible vacancy. Moonlight illuminates the jungles back yard where Noisy Pete stalked/tortured/killed the moaning snakes and pleading mice and won’t penetrate the master/mistress bedroom window which wasn’t tinted until faces in the glass appeared and little billy you and your friends shouldn’t be out past your bed-time damn it and Mrs. Havham is weeping in the nuptial tub because she forgot to pull the shades and Baby Jenny is undressing her barbies in the too-small crib while Mr. Havsham cleans his naked pistol that he straps under his shoulder every morning before a peck goodbye and be careful dear the world it more dangerous than it was back then like he always does now after his two-am piss. Now the bloated light reflects in Little Billy’s room showing no trace of the black/red/white paint, so why did you let him do that it’s only feeding his depression, it’s just paint it’s not like he’s mutilating cats or anything. It glows through the cobwebs on the now sanded-while concrete floor of the lonely garage where they put rug food and water for Noisy Pete after the neighbors cat lay dismembered on the front porch causing Mr.s Havsham to almost as he veered from his processional march to the translucent car in the driveway wan Mrs. Havsham just had time to clean up the mess and find the tether chewed-through in the back yard even though Noisy Pete’s teeth were so weak he at to eat canned dog food before sending the kids off to school before her first client arrived except for Little Billy who went to school early today because of wrestling practice. Then the gurgle in the driveway of Mr. Havsham’s customary two-hour late return to the folded arms toe-tapping of we need to talk about our son because this afternoon when she was washing his black jeans she found the bloody cat’s Van-Gogh in his pocket and that’s it damn it that boy is going to military school once and for all and no way in hell he needs to go to the psychiatric hospital those warmongering neanderthals will only give him a medal, he doesn’t need a head-shrinker like you to tell him to blame it all on me that boy needs discipline, hospital, military school, hospital military school hospitalmilitaryschoolmolotaryhosposchool all throught the night in a hoarse mantra to the gods and now Baby Jenny’s showering in the barely-nuptial bathroom with tears until she falls asleep with her head on the toiled like she’s heard Daddy do so many Friday nights and Mr. Havsham challenged the everlasting door to break as he slammed it over the dent where the not-so-nuptial couch had grazed and no one knew Little Billy was home hiding in his lugubrious room and Mrs. Havsham flung herself on the m/m bed and screamed in her malestromatic sleep until the accursed alarm-clock was flung to it’s timely assunderance as the crack of day widened through the broken window where she paced and read the note over and over again.

By now the cracks in the unhindering door have been repaired. The split windowsill that gave in to Little Billy’s escaping weight is square and level again. The weakening soil of the seething front yard has filled in the holes that Mrs. Havsham’s heels tracked the next morning, the left deeper than the right because of the weight of her suitcase. And the dust on the mantle has been wiped clean around the shine under where both notes lay as a trophy to Mr. Havsham’s emptiness after he read them over and over again. Where did mommy go Baby Jenny asked over and over again over toaster waffles and powdered milk and um.. er.. well.. these things happen you know and make sure you get yourself off to school tomorrow because i start the early shift again then out the vault-like door coat blanketed around him to keep off the hot icy snow. Back through the listless door behind brown tracks in the afternoon-white yard and driving off again so he could make city council meetings and Baby Jenny wanders the empty house alone and hits the reception on the old color TV set or sits on her down bed practicing lines for this semester’s play or hides in the solitary bathroom where she practices her blowjobs and brushes her teeth because she can’t stand the taste of football players and pushing them out the silent door, my daddy can’t see you here or he’ll kill you, yes of course i’ll call you tonight now leave before headlights glare around the corner through the static of the falling snow. He would knock his shoes on the absent welcome matt and dust the shards of cold from his fading service hat and be a dear and fetch day some coffee and she would serve him fresh reheated coffee from this morning, did you feed noisy pete this morning darling, no i thought you did, but it was your turn, so it was your, no go and do it anyway and i’ll make sure to do it tomorrow. She would kneel and look Noisy Pete in this sullen eyes watching him slurp tepid water and soaked bread, then make sure the space-heater was turned up and return to the week-old pile in the kitchen to stir family-sized portions of cheese and macaroni that would serve as breakfast and lunch. So when is mom coming home she would ask between commercials, well we’ll see what we can do about that would you grab me another beer out of the fridge and i think it’s time for you to go to bed and don’t forget to brush your teeth, Baby Jenny would lie in her fluff down bed and clench plush horses under screaming branches outside and two-hour screaming phone wimbledon inside and her pillow would be wet from tears when the time beeped daylight again.

Spring hail or summer rays won’t penetrate the sad a-shaped roof even after so many years of unrelenting season. Except once, though all the damage has been repaired, when an autumn leak pushed through the straining singles and a river of childhood toys, unwanted hand-me-downs, dusty dog leashes/collars/bowls, shattered picture frames tsunamied through the smudged hallways, marshed the unvacumed carpet and wet their toes like beach water while they strained their eyes to see the crippled TV with cold TV dinners on their laps saying isn’t that little billy again on the news i thought they’d catch him by now before it gave its last drowning speech of slight chance of rain. By now even the smell of rotted wood has evaporated from the sordid attic where Baby Jenny and her thespian comrades, snooping, bumped into the deflated corpse of Mr. Havesham’s mistress whom they revived with duct tape and a tire pump and took turns lobbing lawn darts at her not-so-private parts until he came shouting up the trap door stop that you’re punching holes in the ceiling and jesus christ will you kids never leave me alone. The sun has dried out the mattress of the mistress/mistress bed where Baby Jenny practices what she learned from Mommy and Daddy and doesn’t brush her teeth in the quite un-nuptial bathroom because valley girls taste so sweet. And the unchipped paint on the water-logged door won’t show where they scraped the anuptial couch on its final voyage to moldy oblivion to make room for new barcoloungers where Mr. Havsham would sit and Little Billy’s five-o’clock bloodbaths would reflect off his tarnished eyes as he peeled apart his treasure of empty weapons that bred like gnats under a smothered service hat and i’m gonna stay at mom’s this weekend is it all right if i take the car and sure honey let me write you a check for this month before you go. Then Baby Jenny packed too many suitcases and listened to the lukewarm water running through the crumbling pipes as he drew his nightly bath after slipping a check with too many zeros that she wouldn’t notice until the deposit under her pinkish door. The old house won’t remember these events, no matter how many times you search the new wall-paper or investigate the antiseptic closets. The won’t show the new tile of the anuptial bathroom after the standing water melted through staining the blue linoleum purple or the unseen heel divits tracing an imaginary line from the bedroom to the tiring, shut door.

Tuesday, April 10, 2007

Just come back running.

Ahh those pesky customers/clients/end-users. What would we do without them (other than lead a life of sanity and bliss)?
The really scary ones are starting to come out of the woodwork here. We're not talking about the masses of people who just don't have a clue, can't find the 'on' button, don't know what the right-click is. Those hoards are my jam and peanut-butter. Solving their trivial woes and watching the light shine on their heads when they get something new fills me with a sort of magical laying-on-of-hands healer joy. Nor am I talking about the really squeaky ones, the pet customers. You know, the ones who have adopted you because you're the "only one who can help me". They have that supernatural ability to break any electronic device/software they come near, in ways you've never seen before - and with frequency that's just plain alarming. Somehow this also gives them an aura of pushiness. The things just break and they have no idea that they have no control over their energy field, and so they get uppity. These are the 10% of the customers that take up 90% of your time. I'm not talking about those either. Those I keep close to me, gather them around like leaves on a freezing castaway night. They keep me safe and secure when the bosses start to wonder how much work I'm actually doing.

Kiddie stuff, amateur night compared to the really scary customers. The ones I'm afraid of are the ones I don't expect. They lurk in the woods, keeping their eyeshine deftly away from my spotlight until I've passed them over, then pounce on me with bloody precision. Those are the ones that shake me to my core, get me thinking what a lovely career choice ditch-digging must be.

Example One: The Guests.
Boss Person - "Hey 'drink, we've got some people using facility-x here about two months from now, they need something taken care of up there before they arrive."
Largedrink -"No problem. They want something simple. I'll do my best to remember to get up there by then."
Forward by Boss Person from Guest Wrangler: "Do we need to have the guests give Mr. Largedrink a reminder? If facility-x isn't ready for them in two months we'll be in breach of contract with them."
So we have a five-minute fix that needs to be done in two weeks, and because I was quip enough imply that I could forget to do it someone is throwing breach of contract caltrops at my feet already? Slowing me down so the predators don't have to break a sweat before they eat me alive.
My fault I suppose, but you get the picture.

Example 2: The Lifer.
Around here we have a lot of lifers; customers who stake their claim on some old piece of technology. They hang on it and worship its black monotilthy goodness while the rest of us make fire and tools to fend for ourselves. No big deal. I'm all for it, technology forces people to change and not always in a way that makes their lives easier. If it's working, more power to ya. Our example Lifer is perhaps the kingmost of all the lifers I've met. He has said in nearly as many words "I'm going to keep technology-x until the day I retire. I want the organization to buy me a closet full of them so when one breaks I can just take the next one off the shelf and use it." Again, no problem, whatever. The only important items to note for this example are that A) Lifer needs technology-x and B) he does not have a closet full of them.
Here's a surprise: his favorite piece of technology-x broke. He brings it over, we look at it. Yep sure is dead. The good news is that he has a backup (he's learned that his Neanderthal tendencies have consequences and has planned accordingly). Not his primary choice of backup, but something workable for a while. Which is good because technology-x is so old we don't have any more of it around -kind of surprising where I work really. Broke technology-x goes off to the hardware department where they agree it's broken and unfixable. They proceed to scrape his personal belongings off it so he can move it to his backup.
Days go by, I get an email from Lifer:
"Been starting to worry - it's been an awfully long time for someone of my stature to be without his primary monolith, especially at this point in our cycle. My backup is doing okay (barely), but it's not something I can count only for heavy duty use. Should I have already sent the broken unfixable technology-x to the mothership if I expect to have it working before the crunch hits?"
Okay so I guess this one again is my fault. I had no idea how urgent his need to have the unfixable technology-x fixed, since it never came up in conversation. He wanted it evaluated, and fixed if possible, but never indicated how desperate his need was.

Having been in this world as long as I have, I can cope with these kinds of instantaneous unreasonable expectation turnaround menaces. Duck, weave, play dead.
The Guests: "Hey tell them not to worry, I'll have it all taken care of in time."
The Lifer: "Oh my goodness, I had no idea how urgent your needs were. My fault, I'm sorry. I'll get right on it an do everything I can to get it resolved as soon as possible."
Meanwhile I'm sharpening my pungi-sticks and mixing up my dung-and-clay facepaint. It's only Tuesday (yes as in O-n-l-y T-u-e-s-d-a-y (another inside joke)). Completely-out-there customers are getting restless, starting to climb down into the feeding grounds. Around here they're a tricky lot. They've been at their game along time. Unlike the natural world around here the old ones who are the strongest and most dangerous. They've gone almost senile in their instincts. They don't know when to strike. At any moment a seemingly placid customer will lash out like an injured lion. And me the lowly customer service dweeb; part doctor, part game warden. Save the ones you can. Keep a hefty stash of tranquilizer darts for the rest.
Any of you in the support/customer service industry know what I'm talking about. Wrangling customers is like herding ferrets. None of them do what you want. They're squirmy and hard to handle. Not to mention no matter how hard you try they all still smell like ferrets.
-'drink

Tuesday, April 3, 2007

It's kind of exactly like- well you'll see.

Rarely do we get to appreciate our cliches like this (okay fine, I couldn't figure out how to do the little apostrophe thing over the 'e'. More work than I felt like looking up this evening).

In a former life I thought I could be a sound-guy. I studied theatre, did lots of shows, and ended up working professionally for a little while. The job I had straight out of college I will directly blame as the reason I am no longer working in theatre (don't worry, the Green Show Chronicles will be coming. I just have to dive deep into a very dark place to pull that out).

As fortune would have it, the career I ended up in -Internet Technical Support- offered me an out in the form of a convenient layoff. I swore I'd never do support again and proceeded to apply for any sound job in the country I could find. What landed most quickly was a job on a cruise ship.

If you've ever worked on a cruise ship, you may as well stop reading now. Nothing I'm going to spill here will be a surprise in any way. I'm sure my tales here will pale in comparison to yours. Save me the embarrassment, stop now.
For anyone who hasn't worked on a ship, anyone who's considered it, just gone on a cruise, or even wants to go on a cruise: please read on. I won't ruin the whole thing right away. I won't tell you how much we pay at the crew bar for the same drinks you do as a passenger. The penalty for 'cone-snoging' will remain safe for now. But even after this, if I convince at least one person not to join the crew of a working cruise ship: my mission will be accomplished.

Working on a ship might seem glamorous, but like most things that seem so, as soon as you are in the thick of it you realize that you were horribly delusioned from the get go. If you've taken a cruise you know what I mean. You get a room about half the size of a normal hotel for about ten-times the price and sometimes a pizza-sized porthole to look out of. The toilets try to suck you out to sea every time you flush. Dinner times are set and you have no idea who the other people at your table are. Despite the cost of your ticket, everything but the food has a cost, and is expensive. Unless you are on the biggest-newest-coolest ship out there everything just seems a little 'off'. The decor is just a little worn-down, the food isn't as good as you expected, everything but the water you are surrounded by has is lacking a certain shine you expect from your Vacation of a Lifetime.

Trust me when I say that your accommodations as a passenger reek of royalty and sin compared to what the crew is put through. Before I got on board my ship, I was expecting something roughly dorm-room sized: small but survivable. Perhaps there was no greater shock for me in that career than when I walked in the door of my cabin. No window, porthole etc, this was somewhere below sea-level. Only a set of bunk-beds, one tiny desk, one tiny chair, and a Refrigerator-sized closet. All of which was to be shared by two people for the duration of my serfdom. For you gamer nerds, think 10' x 10' stone corridor with a bathroom crammed into one corner.
The crew areas were all cramped and dirty and stank of smoke (you could light-up anywhere). Our food was worse, and harder to get. The serving times weren't exactly synchronized to all of the positions on board. We couldn't be seen anywhere in passenger areas unless we were in 'uniform', even for a few minutes. Generally speaking it was not the lifestyle I was prepared for. Back on land I was enjoying my funemployment. Biking, rafting, cooking, anything slightly outdoorsey and not-work related.

Like I said, I was an audio person an "Entertainment Technician" as the official shirt said. Between the main stage shows, rehearsals, welcome-aboard shows, Captain's Cocktail party, stand-up comedians, midnight shows, silly on-stage game shows, and the dreaded guest talent show there was plenty to do. Plus the boat I was on did the 3 and 4 day cruises, so we got twice the lifeboat drills, twice the formal nights, and twice all the afore mentioned shows. We worked seven days a week, all the odd hours you'd expect from a theatre gig, and essentially lived and worked inside a big floating office building. We wore what the company told us to wear, did what they old us to do and spent our off time trying to get off the boat for as long as possible.

All jobs have their level of stupidity. Big corporations, small shops, everything in between. There are always dumb policies and silly, tedious tasks that you the hard-working employee must endure. We are lucky when we finally land that job with a minimum of idiocy. Or better yet, we end up in charge of all the morons and can send them off in vengeance on all the horrible things we had to do.

But that's not what happens here. On the ship you have the combination of very large corporations, and limited availability of people on board. This leads to a lot of people getting a lot of stupid things to do.

Which leads us to my current favorite anecdote. An example of such utter mundanity, it makes me glad every day that I don't have to deal with crap like this anymore:
The main-stage shows I mentioned were run of the mill 'vegas style' stage shows. Horrible music and dance numbers with just enough glam and scantily clad dancers to keep the audience in in their free-ticket seats. Part of the pizazz were various pyrotechnics. Plumes of fireworks and smoke ignited to get an 'ooh' and and 'ahh' out of people. Not much compared to any Broadway show, but exciting enough for your average community-theatre goer. We performed these shows four times a week, so a substantial amount of the pyro was held on board. When not employed on-stage, the pryo was stored in a water-tight, blast-proof locker out near one of the outer decks. Anything exposed to the salt air of the sea is under constant wear from the elements, so everything on the outside of a ship is under repair. Always. Everything gets painted over, a lot, to keep the rust from forming. So naturally it came time to have the pyro locker painted, inside and out. Paint fumes and gun-powder aren't exactly a good mix, and there is no circulation in the everything-proof locker, so of course the door must stay open. It's also in a place where some confused passenger could happen to wander by if they got just a little bit lost. Keeping track? Explosives + paint fumes + open door + chance of visitors = bad.
Answer? Someone has to stand guard. Who? The stage crew of course! The Irish lighting guy, the Trinidadian stage manager, and I rotated in two-hour shifts. Watching paint dry. For real. Every once in a while the safety chief would come by and inspect the work, poke at the fresh white paint, shrug and wander off. Was it hours? Days(no)? I don't remember how long it actually was before he gave the all clear. That's not the point. The point is while 'watching paint dry' might be one of the most common cliches in the American vocabulary, few of us have a base-line for comparison.
I had already given my two-weeks notice by that point. I realized very quickly that I wasn't cut out for boar life and was just waiting out my allotted time before getting off-board for good.
That would have been the last straw, I would have walked into the Cruise Director's cabin (a mansion compared to our quarters by the way) and demanded they stop the boat and send me on a life-raft to the nearest port of call. Mexico preferably.. booze is cheaper there.

For anyone who's ever had to endure the brunt of what the rest of us joke about: this 12-hours of sleep I'm about to have is for you.

Monday, April 2, 2007

Situation Normal

Maybe it's the lack of sleep and 'a case of the mondays' talking, but I'm cranky today. Shocking, I know. It's one of those "don't let me near the customers" kind of days where everything bugs me. Even the pleasant, simple people asking easy questions are bugging me. Normally I need to go farther along in the week, build up a few days' worth of jaded before I start wanting to take it out on the innocent users. Hmm.. this may be a good time to call up one of my PC sales reps and yell at them for no reason. That sounds fun.
On top of that some moron tried to start an XBOX Live! account using large.drink@gmail.com for a userID. Someone missed a dot somewhere and now I'm getting all the confirmation email. Now, I'm all about a free XBOX Live! account based on someone else's stupidity, but my home network is too far away from the TV and I'm not about to throw down the scratch to buy a wi-fi adapter just for the privilege of hooking up my old xbox to get myself slaughtered by all the TWIBs in Halo-2-land.
HEY GENIUS: Get out of my inbox!
And find an original email address. Please.