Tuesday, February 24, 2009

..."What's the Weirdest call you've had?"

We get that all the time. Heck whole websites are devoted to techies sharing their horror stories of crazy customer interactions.

My favorite customer interaction this week was an email that went something like this: "Hi, I see your website that says you'll never ever ask me for my password. What can you tell me about this email that looks like it's from you asking me for my password?"

Hmm what can I tell you? I dunno. How that's the reason we put up a warning in the 1st place? There's been dozens of these Phishing emails coming to schools and businesses all over the place so the fact that you've come from some other planet where they don't have email is readily apparent.

It's akin to "man.. there's this red blinky sign that says DON'T WALK, but there's clearly a crosswalk in front of that, what gives?"

At least this one was suspicious enough to ask 1st. Predictably we get a handful of people who actually responded to the message with their email password to the nefarious source.
Me: oh sure. be glad to set you up with a new password. I'm just gonna need a valid credit card # and Social Security # first m'kay?

Weirdest Call Ever?
Forgetting that stuff at the end of the day is what keeps me sane.